WorldwideRecipes Support
Need help? We’ve got you.
Find answers fast, submit a support request, or check account & access guidance for memberships and single-recipe unlocks. We aim to reply within 24 hours (Mon–Fri).
What you can expect
Fast response
Most issues are solved within 1 business day.
Secure account help
We’ll guide you without asking for sensitive passwords.
Human-friendly guidance
Step-by-step instructions—no jargon.
Membership & Billing
Update subscription, check invoices, resolve payment or renewal questions.
Recipe Access & Unlocks
Having trouble unlocking a recipe or watching members-only videos? Start here.
Account & Login
Reset password, confirm your account email, and fix “can’t log in” issues.
Frequently Asked Questions
Tip: use the search bar above to jump to the right answer.
I can’t log in — what should I do?
Try this checklist:
- Make sure you’re using the same email you used at checkout/registration.
- Use “Forgot Password” to reset (check spam/junk folders for the reset email).
- If you recently changed devices, clear browser cache or try an incognito window.
- If it still fails, submit a support request with your account email and a screenshot of the error.
I didn’t receive a password reset email.
Please check your spam/junk and promotions tabs first. If you still don’t see it:
- Wait 3–5 minutes and request the reset again.
- Make sure there are no typos in your email address.
- If you use a work/school email, it may block automated emails—try a personal inbox if possible.
I’m a member but a recipe/video is locked.
Most of the time it’s one of these:
- You’re not logged into the correct account email.
- Your membership just renewed—log out and log back in to refresh access.
- Browser cache issue—try incognito/private mode.
- Using multiple devices—ensure only one session is active if you see access conflicts.
What does “Unlock for 30 days” mean?
A single-recipe unlock gives you access to that recipe’s premium content for 30 days from purchase.
You can watch the tutorial during this period without upgrading to a membership.
If you want continuous access to the whole library, check membership plans.
How do I change or cancel my membership?
Go to your account area and locate your subscription settings. From there you can:
- Switch plan (monthly ↔ yearly) when available
- Update billing details
- Cancel renewal (your access continues until the end of the paid period)
My payment failed / renewal didn’t go through.
Please try:
- Confirm your card has funds and is enabled for online/recurring payments.
- Use a different card or payment method if your bank blocks the transaction.
- Check if your billing address matches the card issuer records.
Do you offer refunds?
Refund eligibility depends on the product type and usage status.
If you believe you were charged incorrectly or couldn’t access your purchase,
please submit a request with your account email, order details, and what happened.
We’ll review and respond quickly.
Videos won’t play or keep buffering.
Try:
- Refresh the page and pause other downloads/streams.
- Switch browser (Chrome/Edge/Safari) and disable ad-block extensions temporarily.
- Use a stable Wi-Fi connection (mobile networks may throttle video).
- Lower the video quality (if available) to reduce buffering.
Safety note: We will never ask for your password. If someone requests it, do not share it—contact us through this page.
Submit a Support Request
Share what you’re trying to do and what you see on screen. The more details you provide, the faster we can help.
Other ways to reach us
Prefer a quick route? Choose one below.
Email support
Use the form above so we get the right details. We typically reply within 24 hours (Mon–Fri).
Troubleshooting checklist
Before you write: try logging out/in, incognito mode, and clearing cache. It fixes most access issues.
Feedback & suggestions
Tell us what recipes you want next or what would make learning easier—we read every message.