Refund Policy
We want you to feel confident when purchasing. This policy explains when refunds may be available for subscriptions and single-recipe unlocks, how to request a refund, and what to expect next.
✓ Our fairness promise
If something went wrong (billing error, technical access issue, accidental duplicate charge), we’ll review it quickly and aim for a fair outcome.
For the fastest help, contact us with your order email and transaction details.
£ Subscriptions (Monthly & Yearly)
Subscriptions provide immediate access to members-only recipes and content for the duration of the billing period.
- Billing mistakes: If you were charged incorrectly (wrong plan, duplicate charge), we’ll correct it.
- Technical access issues: If you can’t access paid content due to an error on our side and we can’t fix it promptly, we may refund.
- Cancellation: You can cancel anytime to stop future renewals. Refunds for partial usage are not guaranteed.
🔓 Single Recipe Unlock (30-day access)
Single unlocks grant access to the selected recipe tutorial for 30 days from purchase.
- Access not delivered: If you paid but can’t unlock the recipe, we’ll fix it or refund it.
- Accidental duplicate purchase: If you purchased the same unlock twice, we’ll review and correct it.
- Change of mind: Because access is provided instantly, refunds may be limited once content has been accessed.
⏱ When refunds are not usually granted
To keep things transparent, refunds are generally not provided for:
- Forgetting to cancel before renewal.
- Incompatibility due to user device/network settings (unless the issue is on our side).
- Requests made long after purchase where access has been used extensively.
- Any abuse, fraud, or chargeback misuse.
🧾 What we need to help you
When you contact support, please include:
- The email used at checkout (or your account email).
- Transaction ID / order number (if available).
- Which product you purchased (Monthly / Yearly / Single Unlock).
- A quick description of the issue + screenshots (optional but helpful).
→ How to request a refund
Follow these steps so we can verify your purchase and resolve your request quickly:
Contact Support
Send a message to our support team with your purchase email and details.
We Verify Purchase
We check the transaction, plan type, and access status.
We Respond
We’ll confirm the outcome (refund/adjustment/troubleshooting) and next steps.
Refund Processing
If approved, refunds are returned to the original payment method (5–10 business days).
? Refund FAQ
I forgot to cancel before renewal. Can I get a refund? ›
In most cases, renewals are non-refundable once processed. If this was a duplicate or mistaken charge, contact support and we’ll review it.
How long does a refund take? ›
If approved, refunds typically take 5–10 business days to appear, depending on your bank/payment provider.
I can’t access content after paying—what should I do? ›
Please contact support right away. We usually resolve access issues quickly. If we can’t fix it promptly, we may issue a refund.
Do you refund single recipe unlocks after I viewed the content? ›
Because single unlocks provide instant access, refunds may be limited once content has been accessed. If there’s a billing error or access problem, we’ll help.
Can I switch plans instead of requesting a refund? ›
Often yes. If you purchased the wrong plan, contact support and we’ll suggest the best option (adjustment/upgrade) where possible.
Will I lose access if I get a refund? ›
If a refund is granted, access associated with that purchase may be removed (to keep things fair).
Need help with a charge or access issue?
Contact our support team and include your purchase email + order details. We’ll respond as soon as possible.